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Frequently Asked Questions

General FAQs

Who is Vetdiet®?

Vetdiet® is a part of the Legault Family business. We are a fourth generation family owned and operated business that will celebrate 100 years in 2019. We recently celebrated 80 years of retail pet expertise. Additionally, Additionally, Vetdiet® has over 25 years of providing lifelong pet health to millions of happy and healthy pets.

Where can I buy your products?

Vetdiet® products can be found at your local Independent Pet Specialty Store. Please visit our store locator to find the store nearest you. If you can’t find a store, please let us know and we will work with a local partner to carry the product(s) you are interested in.

Does Vetdiet® have an animal welfare policy?

At Vetdiet®, we are passionate pet parents and we care deeply for the health and wellbeing of pets. We have a strong policy of not supporting activities that would cause harm to pets and do not partner with those who do. From time to time we need to validate the performance of our foods or develop new nutritional benefits for pets. To do this, we will collect data from feeding pets, sometimes our own and sometimes from our partners. We always ensure that pets will never be harmed.

Is Vetdiet® careful with its environmental footprint?

We are always cautious of the impact that we make on our planet. We work to ensure that we are making the best decisions to benefit the planet for future generations. You may notice that we support responsible feeding of pets to help minimize food wastage and to help promote the health of pets. We believe in feeding pets appropriately, and never over formulating precious resources like protein.

Do you have a newsletter? How can I keep in touch with the latest Vetdiet® news?

Sign up for our company newsletter to receive the most up-to-date Vetdiet® information and pet insights. Click here.

How can I contact Vetdiet®?

Email us at info.usa@vetdiet.com or you can call us at 1-833-801-6267.

Product FAQs

What formula do you suggest for my pet?

We have created a tool on our website that is an easy step-by-step process to help you find the best food for your pet.

Are Vetdiet® products approved by veterinarians?

We have our Health & Nutrition Advisory Board that is made up of Veterinarians, Board Certified Nutritionists, Board Certified Veterinary Nutritionists and Formulator. All Vetdiet® formulas are reviewed and approved by our board.

Why are there so many Vetdiet® formulas?

We know that every cat and dog is unique and has specific nutritional needs. At Vetdiet®, we use the most current scientific knowledge to understand these unique needs and develop formulas for lifelong pet health. To help identify the optimal food for your pet, contact us at info.usa@vetdiet.com or call us at 1-833-801-6267.

Where are Vetdiet® products produced?

Vetdiet® products are made in Canada and the United States, following our specifications for nutrition, quality and food safety.

Which animals are Vetdiet® products intended for?

Vetdiet® products are intended for dogs and cats of all lifestages, breed sizes and lifestyles.

Can we reheat the Vetdiet® wet food for dogs and cats?

We do not recommend heating wet food. It is best served at room temperature. By heating the food, it may cause degradation of certain nutrients and you have the potential to burn your pet’s mouth.

Does Vetdiet® have a weight control diet product line for dogs and cats?

Yes, we have products for both dogs and cats to help them obtain a healthy weight. We recommend working with your veterinarian before starting any weight loss plan. When following the feeding guidelines on any Vetdiet® food, remember the amounts are based on ideal or target weight of your pet.

Why should I choose Vetdiet® over another dog and cat food?

At Vetdiet® we believe that the right food can make all the difference to your pet. We are all pet parents too and we want the best for our pets and yours. This is why we have a nutritional philosophy which guides us in the creation of every product we make.

Can I return my Vetdiet® product if it does not fill my cat or dog needs?

Yes. We are confident in the expertise behind our brand and the health benefits you will see in your pet. Therefore, all of our products are backed by a 100% satisfaction guaranteed. If you are not satisfied, please return the bag to the retailer you purchased it from for a full refund. Contact us at info.usa@vetdiet.com to ask our experts about the best food recommendation for your pet.

Can I purchase your products online?

No. We do not sell to large online retailers. However, some local Independent pet stores have their own online platforms and they are able to sell Vetdiet® in their local markets.

What are the different kibble size options?

Vetdiet® products are designed to meet the needs of pets based on lifestage, breed size and activity level. Part of the design is to deliver kibble size and shape which is best suited for your pet based on physiological criteria.

Does Vetdiet® offer different product lines? What is the difference between them?

Vetdiet® formulas are available in our Wellness line, which promotes optimal health through complete and balanced natural nutrition by meeting the core functional needs of pets which are backed by science. We also have our Care line, which provides specialized nutrition for pets with certain needs to achieve optimal health through dietary support.

Does Vetdiet® have a prescription product line for cats and dogs?

No. We do not offer prescription pet food.

Are your treats low-calorie?

We are passionate about responsible treating and design our treats to be fed at a low caloric rate. We recommend following the feeding guideline on the back of our treat packages to feed at a healthy rate. It is best not to exceed 10% of your pet’s daily caloric intake in treats and you should reduce your pet’s main meal to account for the added calories.

Ingredients FAQs

What does the “natural” label mean?

The following is the definition of “natural” according to the main regulatory agency for pet foods:
Association of American Feed Control Officials (AAFCO) – A feed or ingredient derived solely from plant, animal or mined sources, either in its unprocessed state or having been subject to physical processing, heat processing, rendering, purification, extraction, hydrolysis, enzymolysis or fermentation, but not having been produced by or subject to a chemically synthetic process and not containing any additives or processing aids that are chemically synthetic except in amounts as might occur unavoidably in good manufacturing practices.

This definition is not only very broad, but also open to interpretation. Therefore, we have created higher standards for our definition of natural.

Vetdiet® standards for natural foods include high-quality ingredients that are nutritionally consistent. We use chicken, lamb or salmon as the primary ingredient in each food. We source whole ingredients which are rich in vitamins, minerals and antioxidants. We do not use additives or fillers such as artificial ingredients, colors, flavors or dyes. We only use natural preservatives in our food. We use minimally processed ingredients such as fresh meats and whole grains. We ensure that we use highly digestible ingredients and use minimal processing to ensure our foods provide the best nutrition possible.

What are the “other trace nutrients” found in my dog and cat food?

Trace nutrients are vitamins, minerals and amino acids, which are all essential for proper nutrition.

Why does Vetdiet® add minerals and vitamins to its dog and cat foods?

Vitamins and minerals are added in our pet food to supply the amount needed by pets from where it is lacking in natural ingredients and to supplement those lost in the process. Some vitamins and minerals are also added to provide additional functional benefits.

Health and Nutrition FAQs

Why is it important to buy cat and dog food according to my pet’s life stage?

Nutritional requirements change as dogs and cats age. Nutrient needs are highest in puppyhood and kittenhood to support growth and development, decrease through adulthood, then increase again in senior pets. Puppies and kittens have specific nutritional needs to support growth. As puppies and kittens mature into adulthood, their metabolic processes change from growth to maintenance, and as they reach their senior years, more physiological changes occur such as a decrease in nutrient absorption. We recommend following the age guidelines and switch your pet to a senior food before you start seeing the obvious signs of aging. For more information, visit the Vetdiet® Academy.

How to know if my pet is overweight?

We recommend consulting your veterinarian to determine if your pet is at a healthy weight for his age, gender and breed.

What to do if my pet is overweight?

We recommend that you consult your veterinarian to develop a plan that is best suited to your pet’s needs, focusing on portion control, proper nutrition and exercise.

What is the difference between kitten dry food and adult dry cat food?

Kitten food is specifically formulated to meet the increased metabolic needs of kittens. Our Vetdiet® kitten dry food contains the right levels of nutrients to promote optimal growth. DHA is also added to our kitten dry food to help contribute to healthy brain development. Our adult dry foods are formulated to meet the maintenance needs of adult cats, with each of our formula targeting different authentic benefits for your cat’s specific needs.

What is the difference between puppy dry food and adult dry dog food?

Puppy food is specially formulated for the increased metabolic needs of puppies. Our Vetdiet® puppy foods bring the right nutrients, in the right amounts for the optimal growth of puppies. DHA is also added to our puppy dry foods as it helps with healthy brain development. Our adult dry dog foods are specially formulated to meet the maintenance needs of adult dogs, with each of our formula designed for a specific breed size.

Why is it important to feed my dog according to his or her breed size?

Dogs have the widest ranges in body size within a species. Not surprisingly, this also means there are differences in physiology depending on size. For example, larger dogs have increased mineral loss through the gut and slower digestive tracts, which contributes to more frequent occurrences of loose stools. The right balance of fiber is critical to help maintain digestive health and stool quality for large breed dogs. Additionally, smaller dogs have a higher metabolic rate, and therefore need more calories per pound of bodyweight compared to larger dogs. Targeted levels of protein, fat and calories support differences in metabolism. At Vetdiet®, we target specific nutrients and functional ingredients to provide the best nutrition possible for your dog based on breed size.

Does my cat need to have fat in his or her diet?

Yes. Fat is an essential nutrient for cats. Not only is fat a great energy source, it is also involved in carrying fat soluble vitamins, cell membrane functionality, insulation and protection of organs, as well as giving your cat a healthy skin and coat.

Can treats be part of a healthy cat and dog diet?

At Vetdiet®, we believe that treats can be part of a healthy cat or dog diet, so long as it is done responsibly. For more information on responsible feeding and responsible treating, click here

Feeding FAQs

How to make the transition to Vetdiet® food?

The switch needs to be gradual. Start the transition by feeding your pet a mixture containing 75% of the old food and 25% Vetdiet®. Then, over 7 to 10 days increase the relative proportion of Vetdiet® pet food until the transition is complete.

When should I stop feeding my cat kitten food?

Cats are considered to be kittens until 12 months old, and that would be an appropriate time to start feeding your cat an adult maintenance diet.

When should I start feeding my cat senior cat food?

Cats are considered senior when they reach 7–-10 years of age. It is recommended that you don’t wait until seeing signs of aging to start your cat on a senior diet.

When should I stop feeding my dog puppy food?

Depending on their breed size, puppies grow at different rates. Small breed dogs become adults at 10 months, medium- breed dogs at 12 months, and large breed puppies at 18 months. It is recommended to follow these guidelines when deciding to transition from puppy food to adult food.

Conservation, Storing and Packaging FAQs

How long does Vetdiet® dry food for dogs and cats keep its freshness?

The Dry portfolio of formulas has a 16 month shelf life. For optimum freshness keep the product stored in a re-sealed bag or container in a dry environment at room temperature.

How should Vetdiet dry dog and cat food be stored?

Storing the product in a cool (room temperature), dry environment sealed in a container or re-sealing the bag will keep the product fresh. Extreme cold, heat, and moisture are not conducive to the product shelf life or performance.

Is the packaging safe?

All Vetdiet® packaging consists of food grade materials and we validate the quality and food safety of all of our packaging.

Where is the “best before” date on the packaging of my cat and dog food?

For the dry products, the best before or expiration date is on the back side.

Programs/Offers FAQs

Does Vetdiet® have coupons?

We run a variety of promotions to reward our loyal consumers. We do have coupons on occasion along with other valuable offers. Please sign up for our newsletter to stay up to date on all Vetdiet® information.

Does Vetdiet® offer a satisfaction guarantee?

Yes. We are confident in the expertise behind our brand and the health benefits you will see in your pet. Therefore, all of our products are backed by a 100% satisfaction guaranteed. If you are not satisfied, please return the bag to the retailer you purchased it from for a full refund.

Can I try samples?

With our 100% satisfaction guarantee, you can buy any size bag and treat it as a sample. If you are not satisfied, please return the bag to the retailer you purchased it from for a full refund.

Veterinary FAQs

Do you have a veterinary nutritionist or equivalent on staff in your company? Are they available for consultation or questions?

Yes, we have a full-time nutritionist nutrition manager (M.Sc. in nutrition) on staff that is available for consumer questions as well as o. Our Chief Nutrition Officer (PhD., Dipl. ACAN) is also available for consultation or questions.

Who formulates your foods and what are their credentials?

Our Health and Nutrition Advisory Board is responsible for formulating and approving all our products. This board consists of 6 experts in the field of pet nutrition: 3 veterinarians, 1 formulator, 1 board certified veterinary nutritionist, and 1 PhD in animal nutrition and physiology (our Chief Nutrition Officer).

Which of your diet(s) are tested using AAFCO feeding trials, and which by nutrient analysis?

We have a strong animal welfare policy where we responsibly balance the number amount of feeding trials with analytical testing of food. We use a combination of nutrient analyses and a variety of feeding trials. We conduct specific nutrient tests on every batch of food produced to ensure it meets our specifications before it is released. We conduct complete nutrient analyses on every new formula created. Periodically, we conduct nutrient testing of our products to select nutrients. We have a specific set of feeding trials that we perform when developing new formulas. These consist of digestibility, palatability, stool quality and urinary RSS on our cat formulas. Additionally, we have a long- term partnership with the Mira foundation which feeds our products to hundreds of dogs under the care of their in-house veterinarian, Dr. Paule Jacques who is a member of our Health & Nutrition Advisory Board. This allows us to constantly monitor the performance of our food. To learn more about Mira foundation, you can visit their website here.

What specific quality control measures do you use to assure the consistency and quality of your product line?

We go above and beyond industry standards to ensure our food is of the highest quality and meets the most stringent safety standards. Here are some of our quality control measures:

  • defined ingredients standards and ingredient-receiving specifications and accept only those that meet our standards
  • quality assessment on every production
  • nutritional testing and safety testing for all finished products
  • positive release program; microbiological testing on all finished products
  • verified food safety policies and practices
  • tracking of all ingredients and finished products

Where are your foods produced and manufactured? Can this plant be visited?

We partner with premium pet food kitchens located in Canada and the United State. They manufacture our super-premium dry, canned, freeze-dried and treat recipes to our exact specifications. We can arrange for limited tours, so as not to interrupt production. We are in the process of building our own manufacturing facility in Dummondville, Quebec, which will be a state of the art facility and is specifically designed to accommodate tours. We look forward to hosting your group, once our brand new facility is open.

Will you provide a complete product nutrient analysis for the dog and cat food of interest, including digestibility values?

We can provide nutrient analysis and digestibility values for any of our formulas.

What is the caloric value per gram, can, or cup of your foods?

We can provide the calorie content by gram, can, cup, or treat for each of our recipes. This information is also available on our packaging, website, and brochures.

What kind of research on your products has been conducted, and are the results published in peer-reviewed journals?

Our Health & Nutrition Advisory Board brings many years of research experience to our company and they have published findings in peer-review journals that we use in developing products. We work collaboratively with many groups to conduct research, some on products and some to help us find new health benefits for pets. Our goal is to publish our findings when this brings value to the scientific literature. Much of our product research is specific to the performance of a particular product and as such these results are the type published in peer-review journals. Our research program is a balance between product research and future focused nutritional research and is headed up by our Chief Nutrition Officer, Dr. Preston Buff.

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